Answers before you ask

In full when you order, by card, as in any online shop. The order confirmation arrives by email right after the payment, and we send the invoice separately. We do not work with deposits and we do not ask you for a bank transfer to anybody before you receive the goods.

The estimated term is shown on each product page and is counted from the payment confirmation, and for configured products from the moment you approve the specification. Unless we have agreed otherwise in writing, we deliver within 30 days at the latest from the conclusion of the contract. Details in the delivery policy.

The instructions for use for your model and support from us if a problem comes up. You write to us by email or on WhatsApp and we help.

You have 14 days from receipt in which you can withdraw from the contract without justification. The exceptions are products made to your specifications or clearly personalised, marked as such on the product page, and digital products delivered immediately, if you gave your express agreement for delivery during the withdrawal period. The concrete steps are in the returns policy.

The 2 year legal guarantee of conformity for consumers. For faults appearing in normal use we repair or replace. It does not cover normal wear or unauthorised interventions. Transport is covered separately: the responsibility is ours until the product reaches you.

Yes. Every booth is tested before it leaves the warehouse.

Booths are shipped on a pallet, with transport insurance included, and delivery is kerbside, that is to the address, and does not include carrying the booth into the venue. The responsibility is ours until the booth reaches you, and the parcel is insured for the whole journey. Have someone ready to help you unload: a booth on a pallet does not lift itself.

Yes. We deliver across the European Union and, outside it, to the United States, the United Kingdom, Switzerland, Canada and Norway, with free shipping included in the price shown. In the United Kingdom, Switzerland, Canada and Norway we take orders for physical goods only, of at least 300 EUR. Customs duties and import VAT, where they apply, are paid by you on delivery. We deliver to other countries too: write to us and we open the order for you.

Yes. At checkout you fill in the company name and the tax number, and the invoice is issued to the company. The price shown is the same for everyone and it is the amount we charge: for companies in Romania it includes 21% VAT, and for companies in other EU countries, with a valid VAT number checked in VIES when you order, the invoice is issued without VAT, under the reverse charge.

Yes, that is exactly what we are here for. Read the choosing guide or write to us on WhatsApp how many events you run a month, how you transport them and what budget you have. We recommend honestly, including when the cheaper option is the right one.